Refunds and cancellation

Single deck review, £29

A single review is a digital service delivered within minutes of payment. Once the review has been delivered, there is no refund.

The exception is where the review failed to run, or was materially defective. In that case we re-run it, or refund it, at your choice. Tell us through the enquiry form within 14 days, with the deck name and the time of the review.

Monthly plan, £179 per month

You may cancel at any time through the enquiry form. Your access continues to the end of the month you have paid for, and no further payment is taken. There is no refund for part of a month.

Where the plan is paid annually up front, you may cancel at any time and we refund the full months not yet started.

How refunds are paid

Refunds go back to the original payment method. Once a refund is agreed we confirm it in writing, and the money normally appears within 5 to 10 working days, depending on your bank or card provider.

Consumer rights

If you buy as a consumer rather than for a business, you have the right to cancel within 14 days of buying. By asking for a review to run straight away, you ask us to start within that period, and once the review has been delivered the right to cancel it no longer applies. Nothing on this page takes away rights the law gives you.